Billing Frequently Asked Questions:

How much will my treatment cost me?
You may be responsible for a certain percentage of what the insurance company deems as the “allowed amount” for a certain medication or service, as well as your co-payment. Co-payments are due at the time of service. You will be charged a co-payment for doctor visits, treatment, and adjustments on your medication. Some insurance companies may also charge you a co-payment for lab work. If you have any questions regarding your insurance coverage, we encourage you to contact your insurance company for specific questions.

When will I be billed?
You will not be billed for services until your insurance company(s) pays us first.  In some cases you will not receive a statement until several months after you have been in to visit our office.  Statements are sent at the beginning of every month and are due upon receipt.

What if my finances do not allow me to pay my bill in full?
We have Billing Specialists on staff knowledgeable in billing matters, and are sensitive to financial complications that sometimes occur during times of illness. We will work with you to make payment arrangements on your account if you are unable to pay your bill in full. Additionally, we have a program available that offers a flexible monthly payment plan.

I don't understand my bill.
Our Billing Specialists are available to answer your questions when you come in to the office or if you prefer, over the telephone. They are available by telephone from the hours of 8:30 a.m. to 4:30 p.m. Please call between these hours at (614) 383-6005.

What if my insurance changes?
If your insurance coverage changes during the course of your treatment or at any time, we ask that you notify us immediately. This will save time when sending your claim to the insurance company(s). Bring your current insurance card with you at all times.